In Episource’s Customer Interaction Contact Center, agents are trained to identify patient accounts that require follow-up, analyze the possibilities for the delay, follow-up with the insurance carrier to address the problem, and solve the identified problem. These agents coordinate their activities with both Coding and Billing Teams.


Our qualified staff is fully trained in regulations pertinent to Medicare, Medicaid, Blue products, Managed Care, Third Party Liability, Workers Compensation, Preferred Provider Organizations, indemnity insurers and have a complete understanding of CPT, HCPCS, ICD-9 coding Level I, II, III as well as having a strong background in accounting practices and standards.